Privacy policy

Last modified: April 29, 2018


When you use client.tips, you trust us with your information. This Privacy policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully.

Our Privacy policy mainly explains:
  • What information we collect, why we collect it, and who gets it.
  • How we use that information.
  • The right to obtain, correct and remove personal data, at any time.
  • Who the data processor and controllers are.

A. What data is collected, why we collect it, and who gets it

We collect information under the legitimate interest of the Client Company (that is any company that uses client.tips private feedback service in order to improve its services). We collect information in the following ways:

a) Information you give us

When you are a customer of the Client Company and use client.tips to give private feedback We ask for personal information like name, email address, and telephone number (optional), under the legitimate interest of the Client Company, for improving its services. Usually, the Client Company is interested in answering and reacting to genuine feedback given by customers that provide their name and contact. Please note that your name is visible to the Client Company representatives, being displayed next to your feedback content privately for them. In case you provide your phone number (optional), this is also visible (same comment as for your name). However, please note that your email is not shown or disclosed in any way to the Client Company representatives or other third party. Your email is only used by client.tips for sending the answer for your feedback from the Client Company back to you or to send follow-up feedback requests to you for the Client Company after given time intervals (e.g., 1 month, 3 months). We might also use your contact information under the legitimate interest of our company, to improve our services.

When you visit our website, www.client.tips, and you want to find out more about our service We ask you for personal information like name, email address, and telephone number (optional). These are automatically sent to Office client.tips and are used by us to reply with the details you required via emails of via telephone calls. We might also use your contact information under the legitimate interest of our company, to improve our services.

When you represent the Client Company You might enter names, emails and pictures of your collaborators or employees. In case you do so, these names and pictures are public, visible on the private feedback page of the Client Company. The emails are not public, but are used by client.tips for sending positive notifications in case you opt for this. As you already know and as stated in client.tips Terms and conditions, you have complete control and responsibility over the content you add to your managed private feedback page. As stated in client.tips Terms and conditions, by entering names, emails and pictures of your collaborators or employees inside your client.tips private feedback page, you accept that you asked for and received their written consent beforehand. We might also use the contact information you provide under the legitimate interest of our company, to improve our services.

b) Information we get from your use of our private feedback service

This kind of information is exclusively used by client.tips, either for security or for improving the provided service, no third-party gets this data from us. This information includes:

Internet protocol address Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet. When you are a customer of the Client Company and use client.tips to give private feedback, we store your IP for security reasons. We don’t disclose it to any third party. Also, when you visit our website, www.client.tips, and you request more information about our service through the available contact form, your IP address is included for security reasons in the email that is automatically sent to us with your request.

Client platform description This is a text that describes the platform that you use when you provide private feedback. For example, “Safari 5.1 on Apple iPad (iOS 5.0)” or “Opera 11.52 (identifying as Firefox 4.0) on Mac OS X 10.7.2”. When you are a customer of the Client Company and use client.tips to give private feedback, we store your platform description as support information for potential difficulties that are platform dependent, that you might face while using our service and that we need to address to in order to improve our service. This information is not disclosed to any third party.

System hash (unique identifier) When you are a customer of the Client Company and use client.tips to give private feedback, this hash is automatically computed based on your system characteristics. An example of such a hash is “eae884be2245382e4a7d681661eed31b”. The system hash is only used as is (the form presented earlier) and it is only used for identifying the feedback given in a short amount of time from the same system. This information is not disclosed to any third party.

Cookies Please find a detailed description in client.tips Cookie policy.

B. How we use the data

Please read next about how we use the personal data we collect.

Where is the data processed? The host data center of client.tips is located in Europe, more specifically, in St. Ghislain, Belgium. All the personal data collected and processed by client.tips resides in this data center.

Retention time
As client.tips main business is to provide the means for Client Company representatives to improve their services and to check this with their customers through private feedback and back and forth communication, the collected data is processed by client.tips until it becomes irrelevant for its purpose. Consequently, the customer personal data (name, email, phone number, IP, client platform description, and system hash) collected from private feedback is irreversibly anonymized after 36 months.
The personal data collected from Client Company representatives is irreversibly anonymized after 36 months from the last discontinuation of its client.tips service. This is because we want to make it easy for Client Companies to come back to client.tips when the time is right for their business.
On the other hand, the personal data collected via the service details request form of our website, www.client.tips, becomes part of our potential customer base and it is difficult to predict the retention time for it.

Security measures We work hard to protect client.tips and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

1) We encrypt data in transit using SSL
Our website, including client.tips private feedback pages and client.tips administration area use SSL for encrypting communication between your browser and the server.

2) Restricted access to personal data
We restrict access to personal information to client.tips employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

3) Firewall protection
The personal data that we collect, and that you provide, is stored by us and is contained behind a “firewall” and only accessible by those who need to know that information and who have special access rights to our production systems.

4) Strict transport security is enabled
After you first access https://client.tips or one of its pages that have a URL beginning with https://client.tips, your browser will prevent any communications from being sent over HTTP (not secured) to client.tips and will instead send all communications over HTTPS (secured).

5) We won’t ask you to send your password or other sensitive information to us, never
We will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the site, which will always have a URL beginning with https://client.tips. If you receive an email that asks you for your log in information or password, it is not from us and you should not respond. Any email or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://client.tips should be treated as unauthorized and suspicious and should be reported to us immediately by emailing office@client.tips

C. The right to obtain, correct and remove personal data, at any time

By accessing our website and service, you give your consent to the processing and controlling of your data for a specific purpose. You can withdraw your consent at any time, obtain your personal data processed by us, have your personal data corrected or removed from our service by writing an email to office@client.tips. Moreover, in case you consider we processed your personal data unlawfully, you may address to the Romanian National Supervising Authority for the Processing of Personal Data. However, please note that we are willing to answer your questions and concerns, and to address any possible issue that we or you might identify. We are a transparent company and our only goal is to connect customers and Client Company representatives through private feedback for the Client Company to improve its services and to have happier customers.

D. Data processor and data controllers

The data processor is the company that stores and processes the personal data, that is the provider of client.tips, SC Expand Technologies SRL, a Romanian tech company that has the office in 307200 Ghiroda, str. Piatra Craiului 7, ap. 7, registered with the Trade Register Office attached to the Timiș Court, under no. J35/2921/2015, tax code RO 28673660. SC Expand Technologies SRL is also a data controller, providing means for understanding certain aspects of the processed data, through client.tips functionalities.
Beside SC Expand Technologies SRL, data controller is also the Client Company that uses client.tips for getting private feedback from its customers. Certain personal information is available to this Client Company:
a) the name of the person that signs the private feedback, provided by that person;
b) the telephone number (optional) of the person that signs the private feedback, optionally provided by that person;
c) through dedicated functionality, the System hash (unique identifier) of the system the person that gives the private feedback is using, computed automatically by client.tips as part of its security procedures; please note that this hash is not used for identifying a particular natural person, but only to distinguish between the feedback provided by the same or by different natural persons.

Please note that the email of the person that signs the private feedback is not disclosed to the Client Company, being used only by client.tips to send the answer from the Client Company representatives to the person that signs the private feedback.

E. Remarketing

With your permission, our website utilizes the Conversion Tracking Pixel service from Facebook (Facebook Pixel). This tool allows us to deliver through Facebook interest-based ads to you regarding client.tips or regarding its Client Companies you gave private feedback to. You can always opt-out by changing the settings of your Facebook account. Please find here a quick access link for this: link.

F. Links to other sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

G. Children's privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with personal data, please contact us at office@client.tips. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

H. When this Privacy policy applies

This Privacy policy applies to client.tips private feedback service, but excludes services that have separate privacy policies that do not incorporate this Privacy policy. Our Privacy policy does not apply to services offered by other companies or individuals, or other sites linked from our services. Our Privacy policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

I. Changes to this Privacy policy

We may update our Privacy policy from time to time. The latest version will always be available here, with the date of update. You are advised to review this Privacy policy periodically for any changes. Changes to this Privacy policy are effective when they are posted on this page.

We’ve tried to keep it as simple as possible, but if you have any questions, please contact us at office@client.tips